Hugh Adami: Hospital communication breakdown

Hugh Adami: Hospital communication breakdown
http://www.ottawacitizen.com/Hospital+communication+breakdown/5079067/story.html

"Unreasonable wait time could have been avoided.  Johanna Berg has an appointment June 13 at an infectious-diseases clinic at The Ottawa Hospital's Civic Campus, after her doctor told her that her liver is not functioning optimally. Before getting the appointment, Berg was told she might have to wait for a year to see anyone."